FAQ

Transactions and Orders

QWhere can I purchase the product?

A

After finalizing the specifications with the customer, we custom-build their order for them. We do not sell products wholesale or by mail order. For more information, please contact us.

Please click here for inquiries. Company Offices

QPlease tell me the product’s price.

A

Equipment specifications and price vary depending on the product. Please contact us.

Please click here for inquiries. Product Information

QCan I get a quote for the product equivalent to a competitor’s product?

A

As a general rule, we do not provide quotations only for price comparison without an intention to purchase the product. However, we will provide an optimal proposal when the product is improved, or if someone has troubles with existing facilities or is planning to introduce the product. Please send us your requests.

Please click here for inquiries.

QCan I purchase the product individually?

A

We sell industrial manufacturing equipment only to corporate customers, not to individual consumers.

Company Profile

Product Type

QWhat kinds of heat treatment equipment do you handle?

A

We handle heat treatment equipment that can heat or add reactive gas to materials such as Si wafers, metal, rubber, glass, plastic, and fine ceramics during the film formation process to change the characteristics of those materials.

Product Information

QDo you lend out any products?

A

We do not lend out any products but we can perform a demonstration to verify a product’s performance. If you have any demonstration requests, please contact us.

Please click here for inquiries. Demonstration Facilities

QCan you produce products not listed on the products page?

A

Please send us your request. We will propose optimal equipment specifications. For more information, please contact us.

Please click here for inquiries. Technologies / Solutions

QDo you have any less expensive products for R&D?

A

We provide a lineup of compact models (VF-1000) for R&D and for small-volume production. Please send us your request. We will propose optimal equipment specifications. For more information, please contact us.

Please click here for inquiries. VF-1000 Vertical Furnace for Small Production and R&D

QWhat information is required to obtain an quotation?

A

Our Sales Division can provide you with specific details. We require information about the product being processed (form, weight, construction material, etc.) as well as the processing temperature, equipment layout, budget and requested delivery date. Please contact us with details of your requirements.

Technical Contents

QCan I verify the process in advance?

A

We do not lend out any products but we can perform a demonstration to verify a product’s performance. If you have any demonstration requests, please contact us.

Please click here for inquiries. Demonstration Facilities

QI cannot prepare samples of workpieces because they are new products. Can I verify the process in advance?

A

If you cannot perform a demonstration, pseudo-verification by computer-aided engineering (CAE) may be performed. For more information, please contact us.

Please click here for inquiries. CAE (Computer Aided Engineering)

QFurnace heating? Ramp heating? Convection heating? Atmospheric pressure? In a vacuum environment? I cannot decide which processing conditions should be used.

A

We can perform a demonstration under various conditions to verify the product’s performance. If you have any demonstration requests, please contact us.

Please click here for inquiries. Demonstration Facilities

QAre you able to provide equipment that complies with customer-specific requests regarding safety specifications, specific parts, etc.?

A

We are able to accommodate a wide range of requests, depending on the details. Please contact us with details of your requirements. Please click here for inquiries.

QCan new equipment be integrated into my existing line?

A

This is often possible, although it is dependent on the specifications of the upstream and downstream equipment. We can modify our equipment to accommodate the delivery and receiving methods of your production line. Please contact us with details of your specific application. Please click here for inquiries.

After-sales Service

QWhere is the service base?

A

We provide support not only directly from Japan but also have regional service bases in Asia, Europe, and the U.S. See our “Service Network” page.

Service Network

QDo you provide after-sales service for old equipment made by Koyo Lindberg?

A

Koyo Lindberg is the former name of JTEKT Thermo Systems. We take responsibility to provide after-sales service for the equipment. If you have any after-sales service requests, please contact us.

Please click here for inquiries. Customer Service

QMy equipment is old and I have no spare parts. I am worried about production stopping when it is down.

A

We will provide a retrofit proposal such as performance improvement of replacement parts or equipment. If you have any retrofit requests, please contact us.

Please click here for inquiries. Customer Service

QI am worried about whether I can operate and maintain the newly purchased equipment.

A

We provide training before delivery of purchased equipment so the customer and his/her staff members can use the equipment without worry. If you have any questions after delivery, we also provide support by telephone or email. Please contact our sales representative.

Support

About Us

QWhere is the sales base?

A

We not only do direct sales but also have regional sales bases in Asia, Europe, and the U.S. See our “Network” page. We will select the appropriate sales base for the region (country) where the products are used. Please contact us.

Please click here for inquiries. Service Network

QWhere is the production base?

A

Our production factory is located in Nara, Japan, where we have our head office.

Demonstration Facilities

QDo you have affiliate companies?

A

JTEKT Thermo Systems is a consolidated subsidiary of JTEKT and an affiliate of Toyota, the global automobile manufacturer.

JTEKT Group

QHave you obtained any ISO certifications?

A

We have obtained ISO 9001 (quality standard) and ISO 14001 (environmental standard) certifications.

Environmental Policy Product Quality Policy